Ravi Kumar Blog Posts

The ServiceNow System Administrator Certification (CSA)  demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system .  The exam consists of approximately 60 questions. For each multiple-choice question on the exam, there are at least four possible responses.  Pass percentage for the exam is  75% , so you have to pick more than 45 correct answers. The one which I finished the CSA exam is based on San Diego version in ServiceNow platform. Here is the blueprint for the exam topics and there is a weightage for each topic. To pass the exam, here is my  4 weeks of serious preparation: Week#1 : First week is the SN fundamentals training sessions and these sessions are virtual from an instructor. With 3 days of training, we get an idea on the whole platform at a high level. I got few qns from these sessions and mostly those are on UI side. So, we need t...

I was doing some research on Web Analytics concept and I have found a Pega component in Marketplace under integration section. Pega Web Analytics component send case and UI usage data to web analytics vendors (Google, Matomo) for analysis.   Here are the key features of this component: Add Meta data to header Send page information Send generic Case Information Send Clipboard data Send "click" information with filtering Send detailed post click information for debugging/optimization   Component can be downloaded in either V7 or V8 from  è   https://community.pega.com/marketplace/integrations/pega-web-analytics   Before using this component, here is the basic idea on Web Analytics concept at a high level. For further details, check in google and learn more.   Web Analytics Defines  Your Online Strategy . Knowing how to interpret analytical data can provide you with a much better understanding of both your users and your website. Getting to know how your ...

Continuation to my earlier post:  Click  , here I extended my research on the same MS Graph API services to create an online meeting(Teams) and send the meeting link to the invitees. First, I started experimenting the API service calls in my Postman tool and then later I worked on the same in Pega V86. As I mentioned in the above post, one must have a valid Azure id to work on this exercise. A part from this, we need to have the proper API permissions for this id to perform all the below mentioned steps. Here I am giving a snapshot of API permissions. Steps followed in Postman along with Pega side changes: 1) Get the access token using OAuth mechanism ( Pega => Authentication Profile rule ) 2) Create an online meeting using POST API call (Pega => Connect-REST ) 3) Send email to the invitees using POST API call (Pega => Connect-REST ) Below are the Pega implementation for the above steps.  Authentication Profile instance: Connect-REST for create an online meeting ...