Ravi Kumar Blog Posts

We all know the new AI tool -   ChatGPT and the features of it. Of course, some of them like this feature and some are not but that is a different story . After I did work on the Virtual Agent functionality last week, I thought of spending some time to integrate ChatGPT in SN platform. Took some time to do research on this and finally I did a small PoC kind of work on this integration in my PDI. Here I am giving the details of how I designed this feature. Before working on it, one should have API key for Open AI using   https://beta.openai.com/ After noting the key from above site, we need to use it in our integration exercise.   We need a portal to capture question and ChatGPT answer We need a Widget to build the logic on getting the answer after successful integration done We need to create a property to capture the API key   Those who are interested to know about this small PoC work, feel free to contact me so that I will explain it from my PDI. By the way, I have...

Virtual Agent helps solve ordinary issues and delivers results for common requests. When Virtual Agent handles the general, everyday tasks and requests, agents and technicians are free to focus on more complex user issues. Virtual Agent converts the time agents and technicians spend handling low-impact user requests, such as password reset, request for leave of absence, or information about a recent order, into an impressive, intelligently managed interaction. Turn the high-volume ordinary interactions into an elevated user experience.   For more info, read this article: https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/virtual-agent/concept/virtual-agent-landing-page.html     To work and implement a Chatbot/Virtual Agent, we need to install & enable the below mentioned plugin from System Applications -> All.   System creates a module to design the Chatbot like below and we can use this feature to build the function...

It is an easy process to setup email acct for inbound/outbound emails using Gmail in the PDI running on Tokyo version. Before we work on this exercise, we need to make sure on the Gmail side configuration using https://myaccount.google.com/security  Here is the snapshot on how to setup the security configuration and also we need the password to be used for connectivity. Also, make sure to have POP server settings enabled in the Gmail settings like below. Before setting the Email Account setup in ServiceNow, make sure that Email Properties are set for sending/receiving the emails. Here is the snapshot. There is a 3 mins interval to send/receive the emails from ServiceNow using the below system property value. We need to setup the Inbound and Outbound email accounts using Email Account module.  1) Inbound configuration settings in ServiceNow: The above captured App password is needed here. After filling the below fields, save and activate the module. Click on the Test Connecti...