Connect SN platform from other systems
We all know the REST API service calls and the way of using OOB feature: REST API Explorer using SN. There are some instances where we can call/integrate SN from other systems/tools like Postman/ReactJS/Python etc. Of course we don’t have a biz requirement to consume SN services to fetch the data & use it (Eg: List of Incidents, call a SN module etc). We can connect SN from outside by using any of the below authentications. Basic – direct user/pwd in the API call and is not that secured OAUTH – 2 step process to connect and is secured option JWT – Secured option and I am still working on this. For the above mentioned, I have taken Postman as the source to call SN API service (Email API) https://dev119117.service-now.com/api/now/v1/email Basic authentication : Used my user/pwd to connect my PDI and then send email from Postman Request Body: { ...